We offer the following core services, although of course we're always happy to talk about other ways we can help:
Product strategy
Innovation & product discovery
Experience design
Whether you're building out a new experience, exploring opportunities across a new market, or looking to the future as you grow and evolve your current platform, having a clear understanding of purpose and direction of travel is crucial.
1-3 days
We'll conduct a rapid assessment to help frame your vision, goals and objectives against future trends, and set a clear direction of travel everyone can get behind.
1-2 weeks
Based on a framing of your vision, ambition and challenges, we'll help you identify and iterate through potential opportunities to target.
With input from key stakeholders data, and SMEs, we'll test and refine them down to the most promising value driven opportunities and approaches.
4+ weeks
Starting from a deep-dive understanding of your current state-of-play, we'll work with you to research and define a clear and implementable product strategy.
Together we'll answer the three key questions of why (human impact), how (positioning) and what (product).
Our structured approach to innovation applies design thinking to help you make sense of ambiguous problems and ensure you’re prepared for an uncertain future.
1-3 days
We'll help map out opportunities, pain points, goals and challenges across your business and focus down on the areas with the biggest potential impact for change.
1-2 weeks
We will rapidly generate ideas to address a business challenge, and validate them with real users, SMEs or data.
Out of the process we'll produce a clear plan and a report or set of briefs, ready to action for further development.
4+ weeks
We will deep dive into your context, then iterate through concepting and validation to arrive at viable, tested solutions with product-market fit.
The output will include story mapping, UX designs or prototypes validated with users, and refined backlog, ready to go into MVP development.
1-3 days
We will conduct a top line heuristic review of your digital customer experience, and identify opportunities to improve engagement, usability and growth.
1-2 weeks
A design sprint can help rapidly develop solutions to a target opportunity area, whether it's a new product, service or feature.
Over 1-2 weeks we'll iterate, prototype and test them in a low risk, intensive environment, delivering a validated approach at the end.
4+ weeks
We can support with getting validated ideas and solutions development ready, undertaking full functional and interaction design and specification.
This can follow on from a prior CX review, design sprint or discovery, or pick up an existing idea that just needs refinement.
Digital and CX strategy
Problem definition
Roadmap planning
Future thinking and research
Product strategy
Thought leadership
People leadership and culture
Design thinking
Solution development
Ideation and concepting
Rapid prototyping
User testing
Product vision, roadmap and story mapping
Technology R&D and proof of concepts
High fidelity prototyping
User research and testing
Customer and user journeys
Experience mapping
Product design
UX and UI design
Branding and creative
Digital experiential
MVP development & testing
